Terms of Service

1. Scope

These Terms of Service ("Terms") govern the use of the Buchflow platform (the "Service"), operated by Konras AG (the "Provider"). They apply to businesses, self-employed individuals and establishments (the "Customer") using the Service for appointment and customer-relationship management.

2. Contract formation

The contract is concluded by the Customer's registration and acceptance of these Terms. The Customer confirms that they have legal capacity and are authorised to enter into business obligations.

3. Services

The Provider makes available a web-based platform for managing bookings, staff, services and customer relationships. The exact feature set depends on the selected subscription and may evolve over time.

4. Pricing and payment

Current prices are published on the website. Subscriptions are billed monthly or annually in advance. Payments are processed via the integrated payment provider (Stripe Payments Europe).

5. Trial period

New customers may test the Service for 14 days without obligation. No fees apply; after the trial, the selected subscription is automatically continued unless cancelled beforehand.

6. Term and cancellation

Monthly subscriptions renew each month and annual subscriptions each year automatically, unless cancelled through the customer portal by the last day of the current period. Amounts already paid are non-refundable.

7. Customer obligations

The Customer undertakes to:

– keep access credentials confidential, – not use the Service unlawfully or abusively, – maintain accurate and current data, – comply with applicable data-protection law when collecting personal data of their end-customers.

8. Availability

The Provider aims for high availability but cannot guarantee it. Planned maintenance windows are announced in advance where possible. No liability is assumed for interruptions outside the Provider's control (force majeure, third-party outages).

9. Warranty and liability

The Provider is liable only for damages caused intentionally or by gross negligence. Liability for slight negligence and for indirect or consequential damages (in particular lost profits, data loss, business interruption) is excluded to the extent permitted by law.

10. Privacy

The Provider processes personal data in accordance with the separate Privacy Policy. The Customer remains responsible for the lawfulness of collecting and processing their end-customers' data.

11. Data export

During the contract term and for 30 days after termination, the Customer is entitled to export their data in a machine-readable format.

12. Changes to these Terms

The Provider is entitled to amend these Terms. Changes will be announced to the Customer at least 30 days before taking effect, by email or through the customer portal. If the Customer does not object to the changes by the effective date, they are deemed accepted.

13. Final provisions

The place of performance is the Provider's registered office. The contractual relationship is governed exclusively by Swiss law, excluding its conflict-of-laws rules. Place of jurisdiction is Solothurn, unless mandatory statutory provisions require a different venue.